Refund policy

Refund, Exchange, and Cancellation Policy

1. Overview

At CareCorner, we strive to provide high-quality services and ensure customer satisfaction. This Refund, Exchange, and Cancellation Policy outlines the terms under which refunds, cancellations, and rescheduling requests may be processed. By booking a service through our website, clients agree to the terms described in this policy.

2. Eligibility for Refunds

A refund may be granted under the following circumstances:

  • The service was canceled by the company.

  • The service cannot be delivered due to unforeseen operational issues.

  • The client cancels the service within the permitted cancellation period.

  • A verified issue occurred that prevented the service from being delivered as agreed.

Refund requests must be submitted within 7 days of the scheduled service date.

3. Refund Process and Timeline

Once a refund request is received and approved:

  1. The request will be reviewed by our support team.

  2. If approved, the refund will be processed through the original payment method.

  3. Refund processing may take 5–10 business days, depending on the payment provider or bank.

Customers will receive confirmation once the refund has been initiated.

4. Non-Refundable Services

The following services are non-refundable:

  • Services already delivered or completed.

  • Services canceled after the permitted cancellation window.

  • Promotional or discounted services marked as non-refundable.

  • No-show appointments.

5. Cancellation by the Client

Clients may cancel their booking under the following conditions:

  • Cancellations made at least 24 hours before the scheduled service are eligible for a full refund or rescheduling.

  • Cancellations made less than 24 hours before the service may incur a cancellation fee or may not be eligible for a refund.

Cancellation requests must be submitted through the website or by contacting our support team.

6. Cancellation by the Company

CareCorner reserves the right to cancel a service due to:

  • Staff unavailability

  • Safety concerns

  • Technical or operational issues

  • Force majeure events

In such cases, clients will be offered either:

  • A full refund, or

  • The option to reschedule the service at no additional cost.

7. Exchange or Rescheduling Policy

Clients may request to reschedule their booking under the following conditions:

  • Rescheduling must be requested at least 24 hours before the appointment.

  • Rescheduling requests are subject to availability.

  • The service may only be rescheduled once unless otherwise approved.

8. Late or No-Show Policy

  • If a client is late, the service may be shortened to accommodate other bookings.

  • If the client does not show up for the scheduled appointment, the service will be considered completed and no refund will be issued.

9. Force Majeure and Unexpected Events

CareCorner will not be held liable for failure or delay in providing services due to events beyond reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Technical outages

  • Transportation disruptions

In such cases, services may be rescheduled or refunded at the company’s discretion.

10. Contact for Refunds and Cancellation

For any refund, cancellation, or rescheduling requests, please contact us:

Email: yehya@carecorner.cc
Website: https://carecorner.cc
Response Time: Within 1–2 business days